Microsoft Teams Integration

Send real-time incident notifications and alerts directly to Microsoft Teams channels for immediate team awareness.

Overview

The Microsoft Teams Integration allows Ampliserv to:

• Send incident alerts to Teams channels
• Post status updates for ongoing incidents
• Include rich details with actionable buttons
• Support @mentions for specific team members
• Maintain message history in Teams conversations

Supported Teams Versions

🟢 Teams Standard/Free

• Webhook connector
• Basic message posting
• Rich card support

🟢 Microsoft 365 Teams

• Full Teams integration
• Adaptive Cards
• Actionable messages

🔄 Teams Admin Center

• Manage connectors organization-wide
• Approval workflows
• Security policies

Prerequisites

Before configuring Teams integration, you need:

1. Microsoft Teams Access with:

• Permission to add connectors to channels
• Access to target channel(s)
• Microsoft 365 account (for some features)

2. Target Channel prepared:

• Channel where alerts will be posted
• Appropriate team members added
• Notification settings configured

3. Webhook URL generated:

• From Teams connector
• Stored securely
• Tested for accessibility

Step-by-Step Configuration

Step 1: Create Teams Incoming Webhook

1. Navigate to target channel in Teams:

   • Open Microsoft Teams
   • Click on the three dots(...) next to the Chat header
   • Click on Your teams and channels
   • After the teams names get appeared, click on the teams name
   • Click "⋯" (More options) next to channel name
   • Select "Manage channel"
   • Click Edit button inside Connectors section

   
   Figure 1: Find Teams channels

   Figure 2: List of Team names - you need to click on it

   Figure 3: Click on manage channel option

   Figure 4: Click on the edit button

2. Search and add "Incoming Webhook":

   • Search for "Incoming Webhook"
   • Click "Add" or "Configure"
   • Click "Add" again to create new webhook

3. Configure webhook:

   • Name: "Ampliserv Alerts"
   • Upload image (optional): Use Ampliserv logo
   • Click "Create"

   
   Figure 5: Search for Incoming webhook

   Figure 6: Give name and add logo(optional)

4. Copy Webhook URL:

   • IMPORTANT: Copy the URL immediately
   • Store it securely (like a password)
   • Click "Done"

   Figure 7: Copy webhook url

   ⚠️ Security Note: This URL allows anyone to post to your channel. Keep it secret!

Step 2: Configure in Ampliserv

1. Access Teams Integration in Ampliserv:

   • Login to Ampliserv dashboard
   • Navigate to Integrations → Microsoft Teams
   • Click Configure button

   Figure 8: Teams configuration card

2. Enter Webhook URL:

   • Paste the webhook URL from Step 1
   • Click Save Configuration

   Figure 9: Teams configuration form

3. Verify Connection:

   • Status should change to Connected
   • Now after creation of any incident, message may appear in channel